Refund Policy & 21-Day Guarantee

Please read this policy before placing your order. By completing a purchase, you agree to these terms.

🛡️ Our 21-day guarantee

Every order is covered if it arrives damaged, broken, defective, or not the item you ordered. Contact us within 21 days of delivery and we'll send you a free replacement or a full refund. You don't need to send the item back.

📸 How to make a claim

Email us through our contact page as soon as you notice the problem, and include:

Your order number
A clear photo or short video showing the damage or defect (for a product that won't turn on, a short video of you trying to switch it on and charge it)
A photo of the outer package and shipping label, if the item arrived damaged

We review every claim within 1 to 2 business days. Claims without photo or video evidence, or sent more than 21 days after delivery, can't be approved. Please report problems as early as possible.

📦 Lost or missing orders

If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or a full refund.

🔄 No returns for change of mind

All sales are final for change of mind. We don't accept returns, exchanges or refunds if you change your mind, no longer want the item, ordered the wrong product or color, or the product didn't meet personal expectations. Our products are personal comfort and skincare items used directly on the skin, so they can't be resold once delivered.

Not sure which product is right for you? Message us before ordering and we'll gladly help you choose.

❌ Cancellations

You can cancel your order for a full refund before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can't be cancelled.

💳 Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to appear. Shipping is free, so there are no shipping costs to refund or deduct.