Refund policy
We want you to love your RejuvaRay order. This policy explains how returns, replacements and refunds work.
Damaged, defective or wrong items
If your order arrives damaged, doesn't power on, or isn't what you ordered, contact us within 21 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund, at no cost to you. You don't need to send the item back.
Change-of-mind returns
You may return unused items in their original packaging within 21 days of delivery.
- To start a return, contact us through our contact page with your order number. We'll reply with the return address and instructions.
- Items sent back without first requesting a return can't be accepted.
- The customer pays return shipping on change-of-mind returns, and original shipping charges are non-refundable.
- Items that are used, damaged by the customer, or missing parts or packaging may not qualify for a refund.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer.
Order cancellations
Need to cancel? Contact us as soon as possible. We can cancel and fully refund orders that haven't shipped yet. Once an order has shipped, the return process above applies.
Questions
Contact us anytime through the contact page on our website.